Business Process Outsourcing
Computer n Electronics Lab provides integrated BPO -
Business Process Outsourcing solutions, encompassing back office
processes, contact center operations and web based customer care, to
global corporations from its operations centers in India.
Computer n Electronics Lab India ensures exceptional client experience
through world-class talent, strong management focus, dedicated business
units and a strong financial platform.
Computer n Electronics Lab's BPO - Business Process Outsourcing solutions emanate from deep domain knowledge and assure successful first time implementation, process reengineering for considerable improvements in efficiency & quality and significant additional cost savings. CnEL thereby results in enhancing the competitive advantage and increasing the shareholder value of progressive corporations.
BPO - Business Process Outsourcing Services
Accounting General Accounting, Expense Accounting,
Tax Accounting, Account Reconciliation, Account Payable, Billing &
Receivable Management, Fixed Asset Accounting, Travel & Expense
Accounting.
Control & Decision Support Budgeting & Forecasting, Performance
Reporting & MIS, Cost Analysis, Investment Analysis.
Debt Collections Inbound & Outbound Collections, Skip Tracing,
Verification Calls, Authorization Calls.
Customer Care Queries on Payment/Company Policy/Change In Personal
Information, Retail Services, Administration of Changes In Customer
Information. Follow Up on Escalated Calls, Information Rendering Calls.
Telemarketing Converting Customer Queries into Orders, Lead Acquisition
& Generation.
Support Processes Manage Services on Status Checks, Quality Issues,
Problem Resolution, General Product/Service Queries & Service
Resolution, Order Processing
Payroll Services Payroll Administration, Tax Administration, Earning
Deductions, Variable Compensation Administration, Time Sheet
Consolidation.
HR Administration & Employee Servicing Employee Record & Database
Management, Resume Capture, Issuing Appointment Letters, Reference
Checks, Maintenance of Training Needs & Records; New Hires Set-Up,
Regulatory Reporting, Employee Support Services, Query Resolution on
Company Policies, ERP
Agency Administration Licensing, Contracts, Commissions, Renewals &
Terminations, Database Maintenance Address / Information Change,
Correspondence, Documentation.
Generic Processing Payment Processing, Statement Generation, System
Setup, Interest Accruals, Limit Monitoring, Document Issuance, Account
Opening & Administration, Advice Generation, Application Receipt, Data
Input, Accounting Entry, MIS Reporting, Customer e-mail, Database
Management
Specialized Products Benefit Administration Eligibility Master Updating,
Changes to Title & Address, Notifications, Claim Processing, Premium
Accounting & Administration. Retirement Benefits Administration Master
Capture & Maintenance, Eligibility Administration, Record Keeping,
Regulatory Reporting, Loan Adjustments, Transfers, Day End Balancing.
Processing of Consumer Banking, Commercial Banking & Treasury Products.
Technical Support Application Software Support, Operating System
Support, Hardware Troubleshooting, Peripheral Support, Dispatching new
products, replacements and arranging for onsite assistance, Network User
Management/support.
Research & Analysis Qualitative Analysis, Quantitative Analysis,
Technical Analysis, Economic / Market Research, Financial Modeling, MBS
Analytics.